Effective Date: 09/02/2025

1. Introduction

Welcome to Envolve AI. These Terms and Conditions govern your use of our AI-powered lead generation services. By engaging our services, you agree to comply with these terms.

2. Services Provided

Envolve AI provides lead generation and advertising campaign management using AI-driven strategies. Our services include but are not limited to:

Facebook and Instagram ad management, AI-driven lead qualification & CRM integration and automation.

3. Client Responsibilities

To ensure optimal performance, the client agrees to:

Provide accurate business information during onboarding. Respond to leads within the agreed time frame, Maintain active payment for ad spend, as applicable. Grant necessary access to digital marketing assets (e.g., Facebook Business Manager)

4. Payments and Billing

Clients are responsible for paying all service fees and associated ad spend. Service fees are due in advance unless otherwise agreed. Failure to make timely payments may result in suspension or termination of services.

5. Refund Policy

Clients may be eligible for a refund under our Satisfaction Guarantee. Refunds do not cover ad spend, as this is directly controlled by the client.

6. Satisfaction Guarantee

Envolve AI offers a Satisfaction Guarantee to ensure client satisfaction. If, after the first full month of service, you are not satisfied with the quality of leads provided, you may request a full refund of our service. To qualify, you must:

Allow the campaign to run for the full agreed period & prove that the leads did not meet the required quality. Refunds are only applicable if the service fails to deliver the agreed discussed lead quality. Refunds do not cover ad spend paid to Facebook/Meta, as this is directly controlled by the client. To request a refund under this guarantee, clients must submit a written request within 48 hours of the first month ending. Refunds will be reviewed and processed within 14 business days if eligibility criteria are met.

7. Performance Disclaimer

While Envolve AI strives to deliver high-quality leads, we do not guarantee specific results. The success of lead conversion depends on the client’s ability to follow up and close sales.

8. Confidentiality

Both parties agree to keep all proprietary information confidential, including client data, ad strategies, and campaign performance metrics.

9. Limitation of Liability

Envolve AI shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services, including but not limited to lost revenue or business opportunities.

10. Termination of Services

Either party may terminate this agreement with 30 days’ notice.If the client terminates early, no refunds will be issued for the service period already paid. Envolve AI reserves the right to terminate services if the client fails to comply with these terms.

11. Governing Law

These Terms of service shall be governed by and construed in accordance with the laws of UK.

12. Agreement Acceptance

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of service.

13. Contact Information- For any inquiries, concerns, or questions regarding these Terms of Service, please contact [email protected].